PRIVACY POLICY AND DATA PROTECTION

Website: imdocmike.com
Data Controller: Dr. Miguel Cortés
Last updated: 17/06/2025

1. General information

This Privacy Policy describes how Dr. Miguel Cortés collects, uses, stores, and protects the personal information you provide when using our medical services and website.

1.1 Privacy Commitment

We are committed to protecting your privacy and handling your personal information responsibly, complying with Mexican data protection laws and international medical standards.

2. INFORMATION WE COLLECT

2.1 Medical Information

• Medical history and symptoms
• Allergies and current medications
• Medical insurance information
• Test results and diagnoses
• Treatments provided

2.2 Personal Information

• Full name
• Date of birth
• Contact information (phone, email, address)
• Nationality and identification document
• Location information (hotel, temporary address)

2.3 Website Information

• IP address
• Browser type and device
• Pages visited and browsing time
• Cookie information (see specific section)

2.4 Payment Information

• Billing details
• Payment method used
• Transaction history

3. HOW WE USE YOUR INFORMATION

3.1 Medical Purposes

• Provide appropriate medical care
• Maintain accurate medical records
• Coordinate treatments and follow-ups
• Communicate about your medical care
• Comply with legal medical obligations

3.2 Administrative Purposes

• Schedule and confirm appointments
• Process payments and billing
• Improve our services
• Customer service communications

3.3 Security Purposes

• Prevent fraud
• Protect website security
• Comply with legal requirements

4. LEGAL BASIS FOR PROCESSING

We process your personal information based on:

• Consent: When you provide us with your explicit consent

• Legitimate Interest: To provide medical services and manage our business

• Legal Obligation: To comply with medical and tax regulations

• Vital Interest: In medical emergency situations

5. SHARING INFORMATION

5.1 No Sharing Without Consent

We do not sell, rent, or share your personal information with third parties for commercial purposes.

5.2 Authorized Exceptions

We may share information only in the following cases:

• Medical emergencies: With hospitals or emergency services
• Medical professionals: With specialists for medical referrals
• Laboratories: For sample processing
• Insurance companies: With your explicit consent
• Legal requirements: When required by law

5.3 Service Providers

We work with trusted providers who may access limited information for:

• Payment processing
• Website hosting services
• Appointment management systems

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 Cookie Usage

We use cookies to:

• Improve website functionality
• Remember your preferences
• Analyze website usage
• Provide personalized content

6.2 Types of Cookies

• Essential cookies: Necessary for site functionality
• Performance cookies: To analyze site usage
• Functionality cookies: To remember your preferences

6.3 Cookie Control

You can control cookies through:

• Your browser settings
• Cookie management tools on our site
• Browser privacy options

7. DATA SECURITY

7.1 Security Measures

We implement technical and organizational measures to protect your information:

• Encryption of sensitive data
• Password-restricted access
• Secure backup systems
• Staff training on privacy

7.2 Secure Storage

• Medical records are stored in secure systems
• Website data is protected by standard security measures
• Communications are encrypted when possible

8. DATA RETENTION

8.1 Medical Data

Medical records are retained for:

• Minimum 5 years according to Mexican regulations
• Longer if required by law
• Indefinitely for chronic or follow-up treatments

8.2 Other Data

• Contact information: While you maintain relationship with our services
• Website data: Up to 2 years for analytical purposes
• Payment information: According to tax requirements

9. YOUR RIGHTS

9.1 Basic Rights

You have the right to:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate information
• Cancellation: Request deletion of unnecessary data
• Opposition: Object to processing in certain cases
• Portability: Receive your data in structured format

9.2 Exercising Rights

To exercise your rights, contact:

• Email: [PRIVACY EMAIL]
• Phone: [CONTACT NUMBER]
• Form: [FORM LINK]

10. INTERNATIONAL TRANSFERS

If using third-party services located outside Mexico, we ensure that:

• Adequate protection guarantees exist
• International privacy standards are met
• Your consent is obtained when required

11. MINORS

11.1 General Policy

We do not intentionally collect information from minors under 18 without parental consent.

11.2 Medical Care for Minors

When providing medical care to minors:

• Parental/guardian consent is required
• Age-appropriate confidentiality is maintained
• Local laws regarding medical consent are respected

12. POLICY CHANGES

12.1 Updates

This policy may be updated to reflect:

• Changes in applicable laws
• New services or technologies
• Privacy best practices

12.2 Notification

We will notify you of significant changes through:

• Notice on the website
• Email to your registered address
• Notification during your next visit

13. CONTACT AND COMPLAINTS

13.1 Contact Information

Data Protection Officer:

• Name: Dr. Miguel Cortés
• Email: drmiguelcortest@gmail.com
• Phone: 6242261745
• Address: Paseo de la gaviota 101, col el medano cabo san lucas BCS Mex. C.P 23453
• 
  

13.2 Complaints and Claims

If you have concerns about data handling:

1. Contact us directly
2. If unsatisfied, you may contact the corresponding data protection authority
3. National Institute for Transparency, Access to Information and Personal Data Protection (INAI)

14. APPLICABLE LAW

This policy is governed by:

• Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP)
• LFPDPPP Regulations
• Other applicable Mexican laws
• Medical ethical standards

15. CONSENT

By using our services and website, you consent to the processing of your personal information as described in this policy.

To withdraw your consent or ask questions about this policy, contact us using the information provided above.